1. Information We Collect
Personal Information
When you register for Certio Pro, we may collect:
- Name and email address
- Organization or company name
- Billing and payment information
- Profile information you choose to provide
Certificate Data
We collect and process information included in certificates you create:
- Recipient names and details
- Course or achievement information
- Dates and credentials
- Custom fields and branding elements
Usage Information
We automatically collect certain information about your use of our service:
- Log data and IP addresses
- Browser type and version
- Pages visited and time spent
- Device and operating system information
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Create, manage, and distribute certificates
- Account Management: Maintain your account and process payments
- Communication: Send service updates, support responses, and promotional content
- Improvement: Analyze usage patterns to enhance our platform
- Security: Detect fraud and maintain platform security
- Legal Compliance: Meet legal obligations and respond to lawful requests
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, such as:
- Cloud hosting and infrastructure providers
- Payment processors
- Email service providers
- Analytics and monitoring services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure user safety and platform security
- Investigate potential violations of our terms
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your data
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 monitoring for suspicious activity
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can access and download your data through your account dashboard.
Correction and Updates
Update your profile information at any time in your account settings.
Deletion
Request deletion of your account and associated data by contacting support.
Marketing Communications
Opt out of promotional emails using the unsubscribe link or contact us directly.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Certificates: Certificate data retained for verification purposes
- Legal Requirements: Some data may be retained longer for legal compliance
- Deleted Accounts: Most data deleted within 30 days of account closure
7. International Data Transfers
Certio Pro operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Other lawful transfer mechanisms
8. Children's Privacy
Certio Pro is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Updating the "Last Updated" date at the top of this policy
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Note: This privacy policy applies to the Certio Pro marketing website and platform. For specific questions about certificate data handling, please refer to our
Security page or contact our support team.