Terms of Service

Last updated: January 15, 2025

These Terms of Service ("Terms") govern your use of Certio Pro, operated by OK Software LLC ("Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing and using Certio Pro, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Certio Pro is a web-based platform that provides certificate management services, including:

  • Certificate creation and design tools
  • Template library and customization
  • Bulk certificate generation
  • Certificate verification and distribution
  • API access for integrations
  • Analytics and reporting tools

3. User Accounts and Registration

Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of unauthorized access
  • Ensuring your account information remains current and accurate

Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent that you have the legal capacity to enter into this agreement.

4. Acceptable Use Policy

You agree not to use Certio Pro for any unlawful or prohibited activities, including:

Prohibited Content

  • Creating fraudulent or misleading certificates
  • Impersonating individuals or organizations
  • Violating intellectual property rights
  • Including offensive, discriminatory, or illegal content
  • Distributing malware or harmful code

Prohibited Activities

  • Attempting to gain unauthorized access to our systems
  • Reverse engineering or copying our software
  • Using automated tools to scrape our content
  • Interfering with the platform's operation
  • Violating any applicable laws or regulations

5. Payment Terms and Billing

Subscription Plans

Certio Pro offers various subscription plans with different features and usage limits. Current pricing is available on our pricing page.

Payment Processing

  • Payments are processed securely through third-party payment processors
  • Subscription fees are billed in advance on a recurring basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days' notice

Free Tier

We offer a free tier with limited features and usage. Free accounts are subject to the same terms and conditions as paid accounts.

6. Intellectual Property Rights

Our Content

The Certio Pro platform, including all software, templates, and content, is owned by OK Software LLC and protected by intellectual property laws.

Your Content

You retain ownership of the content you create using our platform. By using our service, you grant us a limited license to:

  • Store and process your content to provide our services
  • Create backups for data protection
  • Display your content as part of certificate verification

7. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability and Support

Uptime

We strive to maintain high service availability but cannot guarantee 100% uptime. Scheduled maintenance will be announced in advance when possible.

Support

Support is provided based on your subscription level:

  • Free accounts: Community support and documentation
  • Paid accounts: Email support with response time commitments
  • Enterprise accounts: Priority support and dedicated assistance

9. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support.

Termination by Us

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Fail to pay applicable fees
  • Engage in fraudulent or illegal activities
  • Pose a security risk to our platform or users

Effect of Termination

Upon termination, your access to the service will cease, and we may delete your account data after a reasonable period.

10. Disclaimers and Limitation of Liability

Service Disclaimer

The service is provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, OK Software LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless OK Software LLC from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where OK Software LLC is incorporated. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the service after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Note: These terms govern your use of the Certio Pro platform and services. For questions about specific features or functionality, please refer to our Help Center or contact our support team.